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Terms & Conditions

Terms & Conditions

Unless expressly stated in writing the terms and conditions printed herein shall apply to every contract made by the company. The customer by making a deposit payment is deemed to have confirmed the contract and to have accepted these terms and conditions.


Before making a booking, you must contact us to obtain confirmation that your chosen property is available for the dates required. To reserve any villa or apartment you must send us a deposit of 50% of the rental cost unless a lesser percentage has been agreed. This can be paid by bank transfer or though the online payment.

Bookings cannot be accepted from persons less than 18 years of age. We reserve the right to refuse a booking without any given reason.

Rental Monies

The balance must be paid no later than 30 days prior to your arrival date. If you book your holiday less than 30 days prior to your arrival date, the full holiday charge is payable at the time of booking.
Some properties may have different arrangements for payment of the balance, which will be explained at the time of booking.

Receipt and banking of any deposit shall not constitute acceptance of any booking: a binding contract exists when we issue a confirmation invoice.

The prices given are in Euros and the rental period is weekly.

Security Deposit

An inventory and breakage deposit may be required, (usually €1,000-5000) to protect against possible damage to the property or breach of these rental terms; this will normally be held by GHL Ibiza on behalf of both parties.  Properties are let fully furnished and equipped. The price for most properties includes gas, electric, water and linen.


In the unlikely event that it is necessary to make an alteration to or cancel the holiday accommodation specified, we will inform you as soon as possible and, if requested, we will try to arrange alternative holiday accommodation of a similar type and standard and in a similar location as that originally requested. If the alternative holiday accommodation is not acceptable, we will refund in full all monies paid and shall be under no other liability.

If a cancellation is made on behalf of the customer, a refund will only be given if an alternative booking can be made for the said dates. If we are unable to successfully re-book the property the deposit will be withheld.

We will endeavor to rebook the villa for you.

Guest Numbers

The number of people staying at the property must not exceed the number of sleeping places indicated in the brochure. In the event that the maximum number is exceeded without prior agreement, the Property Owner reserves the right to refuse or revoke the booking at their sole discretion. A passport photo page copy is required.

General Terms and Conditions

The Property Owner or his/her representative shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy for the purposes of inspection and maintenance.

The customer warrants they shall provide their own Holiday Insurance.

Liability to Third Parties. Neither the property owner nor representative will be held responsible to loss or damage of personal belongings or personal injury.

The company will not be held responsible for any electric and water problems on all properties all compensation is the responsibility for the owner, GHL Ibiza will help you claim if the occasion arises. Please be aware that in Ibiza there are a lot of power cuts and water problems this is out of anyone’s control and no one can be held responsible and no compensation will be paid if it is not the owner fault.

All houses and apartments MUST be given back in a similar state that you got them in, if you leave rubbish bags and the house or apartment is left in a mess you will be charged extra cleaning costs.

GHL Ibiza aim to ensure that information provided by Owners is accurately advertised by us. However, small differences between the actual Property and its description may occur. We shall not be held liable for any differences of opinion as to the condition or quality of the Property.

GHL Ibiza act as Rental Agents for the Property Owners unless otherwise specified and are in no way responsible for dealing with any problems during your stay in the Property, these must be raised with the Property Owner or an appointed representative of the Property Owner. We will however endeavor to assist in any way possible.


This is what we might call a 21st century version of the printed catalogue that we can find in any real-estate. The idea behind is the deeply-rooted eco thinking of Gould, Heinz & Lang. We are keen on reducing footprint and thus invest in alternative options and embrace the digital world!

The App features our client’s luxury villas and is available from all of the various App stores, in all formats and is downloadable free from all platforms and for any device.


Both our offices are located right in the heart of the island, in Santa Eulalia and San Juan. Our prime locations provide easy access to all our customers. We are always happy about your visit and we would like to introduce you to our portfolio.


GOULD HEINZ & LANG – Paseo s’Alamera 11
07840 Santa Eulalia, Ibiza, Spain
+34 971 339 305



GOULD HEINZ & LANG – Plaza Major
Sant Juan, Ibiza, Spain

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